Got Questions? We’ve Got Answers!
At Bitnara 빛나라, we want your skincare experience to be smooth and enjoyable. Below, you’ll find answers to some of the most common questions about our products, orders, and policies. If you need more help, feel free to contact us!
Product & Ingredients 🌿
Yes! Our skincare is formulated with gentle, dermatologist-approved ingredients suitable for all skin types, including sensitive skin. Always do a patch test before first use.
Yes! We are proud to be 100% cruelty-free. Some products are also vegan-friendly—check product descriptions for details.
Absolutely! Our products are free from harsh chemicals, but we always recommend checking the ingredient list and doing a patch test before use.
No, all our products are free from parabens, sulfates, and harmful toxins, ensuring your skin gets only the best care.
Orders & Shipping 📦
Shipping times vary depending on location:
- Nigeria: 3–7 business days
- Africa: 5–12 business days
- International: 7–15 business days
Once your order is shipped, you will receive an email with a tracking link to monitor your package’s progress.
Yes! We ship worldwide. Shipping costs and delivery times depend on your location.
If your order hasn’t arrived within the estimated time, please contact us with your order number, and we’ll assist you as soon as possible.
Returns & Refunds 🔄
Yes, we accept returns within 14 days of delivery if the product is unopened and unused. Please check our Return Policy for details.
To request a refund, email us at Hello@shopbitnara.com with your order details, and we will guide you through the process.
We’re sorry for any inconvenience! If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement.
No, unfortunately, items purchased during sales or promotions are non-refundable and non-returnable.
Skincare Tips & Usage 💖
For the best results, follow this order:
1️⃣ Cleanser → 2️⃣ Toner → 3️⃣ Serum → 4️⃣ Moisturizer → 5️⃣ Sunscreen (Morning)
Results vary, but most users notice improvements within 2–4 weeks of consistent use.
Yes! Our products are designed to complement each other. Check product descriptions for recommended combinations.
Keep them in a cool, dry place, away from direct sunlight to maintain their potency and effectiveness.
Amazing Value Every Day
Items prices that fit your budget
Successful Customer Service
We work with a focus on 100% customer satisfaction.
All Payment Methods
Don't bother with payment details.